Booking and Reservations Representative – FILLED

FILLED

Do you want to work in a people focused, customer-centric company? Here’s your chance!

If you have proven experience in Customer Service Operations and Management, are willing to learn and a team player, you may apply now.

You will be working with a niche business that manages the expectations of day to day clients, along with famous celebrities visiting Australia.

A fantastic working environment and a chance to attain your career objectives await the lucky candidate. This position will let you utilise your focus / innovative thinking and you will be awarded above your standard compensation with generous financial and other incentives.

• Take all incoming calls swiftly to achieve monthly performance targets
• Able to lead the potential client through the sales process without appearing pushy or manipulative
• Use up-selling and cross-selling to maximise revenue, for example, promoting the features and advantages of making reservation when tackling queries
• Resolve enquiries and make a follow up to completion
• Provide service that meets or surpasses clients’ expectations.
• Coordinate with other company departments to furnish clients with correct and reliable information relating to their booking
• Provide customer satisfaction surveys to gain client feedback on areas for improvement
• Open to progressive training and upskilling around other marketing disciplines (eg. social media)

• At least 6 months of experience in sales and customer service in a call centre setting
• Proven excellent performance in sales conversion targets and KPIs
• Good familiarity with booking per paid services is a bonus
• Excellent computer skills
• Ability to multi-task, manage time and to prioritise tasks to meet deadlines
• Can work flexible hours, including public holidays and weekends