Technical Support

(Filled)

Here’s an employment opportunity that would let you join and grow within a people-aligned, customer-focused industry.

We are a growing Bacolod based BPO that specialise in Administration, Sales & Support, Marketing and Web Development.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your focus and innovative thinking to this role. This is an opportunity to grow your career quickly.

Duties & Responsibilities:

  • Overseeing new website projects
  • Inbound technical support via phone and email (WordPress, email, hosting and other concerns)
  • Delegating advanced support tasks to other team members
  • Communicating ticket progress to clients
  • Other technical and admin tasks as may be assigned

Requirements & Qualifications:

  • Past experience as a technical support representative
  • Very good communication – must be confident over the phone to guide client through detailed processes
  • Tech savvy, ability to work with technology
  • Good attention to detail
  • Ability to learn quickly
  • Ability to troubleshoot issues
  • Ability to follow clear processes consistently
  • Preferably a graduate of an IT related course
  • Preferably with experience using project management software
  • Preferably with knowledge / experience in Zendesk, cPanel / WHM / WHMCS, DNS management, Linux server environment, Google G Suite and Office 365 administration